Shipping & Returns
SHIPPING
We understand how frustrating it is when your order doesn't arrive on time or goes missing. That's why at Brow Balance, we aim to make your shopping experience as seamless as possible.
Delivery Rates & Times
United Arab Emirates
|
Same Day Delivery - Order by 1pm |
30 AED |
|
Next Day Delivery - Order by 4pm |
20 AED |
|
Free Next Day Delivery on orders over 150 AED (order by 4pm) |
FREE |
GCC - Saudi, Kuwait, Oman & Bahrain
|
Express Delivery - 1-2 working days |
45 AED |
|
Free Express Delivery on orders over 200 AED |
FREE |
United Kingdom & Europe
|
International Express Delivery - 3-4 working days |
66 AED |
|
Free Express Delivery on orders over 250 AED |
FREE |
USA
|
International Express Delivery - 3-4 working days |
73 AED |
|
Free Express Delivery on orders over 350 AED |
FREE |
International - All other countries
|
International Express Delivery - 3-4 working days |
100 AED |
|
Free Express Delivery on orders over 400 AED |
FREE |
Order Processing:
Orders are processed within 1 business day.
Once your order is dispatched, you will receive a confirmation email with tracking information.
Delivery Areas:
We have worked so hard to find the best delivery partners to ensure we can deliver globally and your order is safe throughout it’s whole journey.
Tracking Your Order:
Keep track of your order with the provided tracking information. If you have any concerns, feel free to reach out to our customer service team.
RETURNS & EXCHANGES
We know you will love our products as much as we do, but if there is anything wrong with your product we will come and pick this up and give you a full refund within 7 days of delivery. If you have a faulty product, please email our customer service team with photos and we will help resolve this issue as soon as possible.
We put a lot of love and care into our products, and once a product has been opened or tampered with we are unable to sell it again which is why we only offer returns on faulty products. We hope you understand.
If you have selected the wrong shade, we are able to offer you an exchange on items that have not been opened or used. Please use our CONTACT US page to get in touch and we will arrange to pick up and re-deliver your items. Please make sure to contact us within 7 days of receiving your order or you may not be eligible for an exchange.
